Have you downloaded the purchased items?
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In [My Room] → [Purchased], then tap on the [Download] tab to view all downloadable items
Go to my purchased items
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Items in this list have been purchased, but have not been downloaded for use
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You can redownload purchased items anytime
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You have to download separately on each of your devices for access
Have you downloaded them on the specific device?
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Downloads are saved on the local storage of your device, which means that if you use multiple devices, you need to download on each device
Are you selecting a file, not the folder?
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All items listed in the [Webudding] group are folders
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Please tap on each folder to view the individual files
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Then, tap on the individual files and tap “Open in another app” to open in your desired app
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The same applies to stickers: access the folder by clicking the folder, crop the stickers using our crop feature, then drag & drop into your desired app